"The care of my brother in law"

About: Alexandra Hospital

My brother in law had to come the the Alex after seriously cutting his hand open he arrived at 2.30 pm and was not placed on a ward until half 9 that night... He needed surgery on his cut and was woken from his sleep at 2am to have a sandwich and a drink to with he refused the sandwich. When speaking to the nurses on ward 18 they were very rude with us and even when we came to visit they were very rude and told us that we couldn't come onto the ward as neurovirus was going around, knowing that we were coming surely we should of been told this before we got there. So from 2am till 10.20pm he was left with no fluids going in to his system at all until they came and give him a drip 30 minutes before his operation... He is still there waiting now for a doctor to come round and see him. The nurses that are on the ward have not been round to check on him they haven't carried out any observations on him the whole time he has been on the ward and there excuse is oh we are to busy but every time we have visited they have all been stood at the desk gossiping. I am overall very dissapointed in the care that he has recieved in the time he has been there and I will be sending a formal letter of complaint

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Response from Alexandra Hospital

Thank you for your feedback. I am extremely sorry you have had such a poor experience. Unfortunately I cannot comment on individual patients’ treatment online but if you would like to contact me via the Alexandra Hospital switchboard, 01527 503030, I would be more than happy to discuss your concerns. When a patient is admitted to hospital through the emergency route it is unfortunate that a specified time of surgery is not always possible to predict. Usually the surgery is planned to take place as soon as possible. This can cause frustration for patients as this time may be delayed for several reasons. The nursing staff do try their best to keep the patients up to date with the planned changes but this is not always possible. Diet and fluids are offered to patients appropriately dependent upon these plans, following policies around fasting times for an anaesthetic, unfortunately this may be during the night. I apologise that you found staff on Ward 18 rude and unhelpful and I will address this with the team. The Trust has taken the decision to close the hospital at present to protect our patients from norovirus. This has been broadcast widely, but I am sorry you were unaware. Again if I can be of any assistance to you please do not hesitate to contact me. Many thanks Julie Webb Matron of Surgery

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