"Appalling A&E doctor."

About: Worcestershire Royal Hospital

My mother was taken into A&E, via ambulance, today 3rd February, 2014. My mother was shaking, unable to talk, had right side weakness. The ambulance woman asked if my mother had seizures in the past. I confirmed that she had but had not had a fit for approximately 8 years and had not bern on any medication for fits for many,many years.I explained my mother has had several strokes and TIA's. When settled into a cubical the paramedic told the senior nurse about my mother's condition and her allergies (phenabarbitone and fenatode, both anti epilepsy drugs. Both have caused my mother to be admitted to Intensive care at Selly Oak Hospital, Birmingham). The senior nurse then, as way of introduction, said the hospital was closed due to an out break of norovirus and I would not be able to visit my mother when she was admitted. Not the best of starts. The male nurse came and did bloods, etc, and on the whole very good. It was the Doctor who was truly awful. She walked in, didn't introduce herself (lucky she had "doctor" written on her top) and said " your mother has had a seizure, I'm going to give get fenatode". I was stunned, this before she had even examined her and obviously read the notes, from the paramedics, of my mother severe reactions to phenabarbitone and fenatode. I told her she would not be giving my mother any anti epileptic drugs. She snapped at me and said she would. I told her this was not a fit but a stroke, she just wouldn't listen, stubbenly fixated on a seziure. I tried to explain why I knew it to be a fit (I'm my mother's full time carer). Mouth droop and right sided weakness, unable to talk was not a complaint my mother has had after a fit but always happened after a stroke. After my father stepped in, she conceded she had got it wrong and she now agreed it was a stroke. Truly unbelievable and scary to think she could have seriously endangered my mother by giving her a drug that had sent her to intensive care in the past. My heart sank when I was told that stroke victims now have to go to Worcester hospital instead of the Alexadria, Redditch. This lady doctor was rude ( and yes, I admit I told her I found her patronising and she wasn't listening to us, her family. Respect cuts both ways, hospital staff must be spoken to without abuse, etc, but so do patience and their relatives). If I hadn't put my foot down with this doctor, god only knows what condition my mother would be in now. Thank goodness my mother made a fair enough recovery to be able to take her home. I would have hated to have left her in this hospital. Our first, and hopefully our last visit to Worcester Hospital.

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Response from Worcestershire Royal Hospital

Thank you for your comments; I'm very sorry to hear of the experience youve described, and apologise for the extended delay in this acknowledgement. If you would like us to investigate this matter, or arrange for you to speak to a senior manager about this, please contact us with your mothers details at patientservices.dept@worcsacute.nhs.uk

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