"??? struggling here..."

About: Northwick Park Hospital

(as a relative),

What I liked

??? struggling here...

What could be improved

My father was admitted as an intensive care/emergency patient. I visited each day he was there, whilst at home one day I received a call from the ward for my mother, who doed three years ago..A fact I explained the the nurse calling.

An hour later the same nurse rang again and asked to speak to my mother!!

And was unrepentant when I again pointed out the error.

LAck of care from staff, nurse who refused to give me any update on my fathers condition over the phone, being kept 'out of the loop' despite being next of kin, and my father being unconcious!!

I could go on, much much further on...

Story from NHS Choices

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Response from Northwick Park Hospital

I am writing in response to your message on the NHS choices website and I was concerned to learn of the experience you have described. Your comments are important to us and we would like to investigate the issues you have raised. Please contact us directly with your concerns by calling 020 8869 2026. Thank you.

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