"Out patients 1 & 2"

About: Queen's Hospital (Romford)

My consultant has treated me for a minor condition that extended with complications at my own fault for having seizures. He has been exemplary for his dedication and thorough treatment along with his support staff who constantly reviewed my condition with him when unavailable. His support extends to working extreme hours as when I was operated on in King George's he made a 7.00 am round checking on me before attending his extremely busy outpatient clinic at Queens. I was so grateful to have this attention. Queens hospital is akin to a production line, by providing life saving operations to treating minor ailments. I've experienced A&E over a weekend to the late hours and seen the abusive and sometimes violent nature of our human race.The shouting and drunkenness of revellers they endure must be, at times a thankless task but the volunteers, porters, medical staff that still smile, provide well needed assistance, work hard, need more than praise, they need medals! With all the hospitals we used to know and love closing in our local areas due to cuts, more pressure is put on the Medical Staff we see at Queens, along with day care centres closing and minor ailment clinics. I fully understand that true people in pain need urgent care but why inflict their frustrations on the staff. They are not superheroes but people who have taken the time out in their life to heal. (Perhaps they are Superheroes). My Two gripes are: Please put more natural light in the building for both staff and patients and please put more comfortable chairs in waiting rooms if we are prepared to wait! I am sure the experience of going into hospital for anyone is something we all fear and tensions will be high but I'm very grateful for having a health service that reacts with all their best intentions at heart! Why be rude to someone who is there to help? Thank you Queens Hospital. And lower your parking charges...xx

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Response from Queen's Hospital

Thank you for leaving your comment on NHS Choices. It’s always fantastic to hear about excellent patient care and I’m pleased to read that this was the case for you. I will take pleasure in giving this feedback to the staff involved in your treatment. Also, thank you for your suggestions about how we can improve the patient experience – we will take these considerations on board. Yours sincerely, Stephen Burgess Medical Director

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