"a&e with a poorly toddler"

About: Royal Shrewsbury Hospital

I was pleased with many aspects of the care that my family and I received this week when I arrived at a&e with my 20month old son. We were seen quickly, and found most of the medical staff to be friendly and compassionate. Books and toys were provided for my little boy and I was asked if there was anything else I needed. I felt comfortable, relaxed, and confident about my son's care. There were a few points which could be improved upon. I was given an inhaler by a nurse and asked to give my son six doses, but had not been given a mouth piece, so this was not possible. As soon as the doctor was aware, he was apologetic and fetched one for us immediately. I now also recall that I asked a nurse for a cup of water for my son. The water never arrived, which I consider to be poor because the room was very warm and we were there for a considerable length of time. It could also have exacerbated the pain that my son was in as he had croup, which had left him with a very sore throat. Perhaps I should have asked again, though I did have some milk with me which he was able to drink instead. Overall, a positive experience and, of course, I am grateful to the staff for making my son better.

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Response from Royal Shrewsbury Hospital

Dear Anonymous Thank you for taking the time to let us know about your son's care in the A&E department at the Royal Shrewsbury Hospital earlier this week. I'm really pleased to hear that, overall, you were pleased with the care he received and felt that the service deserved a 5-star review. Alongside this, it is extremely helpful to hear about the added details that would have made your visit even better - delivering on the promise to provide a glass of water, ensuring that an inhaler mouthpiece was available first time without you needing to ask. I will make sure that your comments are shared with the team in the A&E department. It would be fair to say that we (and more importantly, our patients) do face some challenges because the size of our A&E departments is quite small. This makes it more difficult to provide dedicated space for facilities for children and young people, or to provide wider pastoral support. The current NHS Future Fit review will be developing plans for the future of the county's hospital services. This will include making sure that we have the best urgent and emergency care services we are able to provide. If you would like to get involved, or if you know people who would, you can find out more at www.shropshireccg.nhs.uk/nhsfuturefit You mentioned that books and toys were available, and I would also like to take the opportunity to thank the kind people who have made donations to help us maintain and improve the children's facilities in the A&E department. Just one example is the "Teddies for Loving Care" scheme organised by the local Masons. The generosity of local communities and hospital staff is always very humbling. Thanks again for taking the trouble to share your feedback, and please accept my very best wishes for your son's health and recovery. Adrian Osborne Communications Director

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