"a&e with a poorly toddler"
About: Royal Shrewsbury Hospital Royal Shrewsbury Hospital Shrewsbury SY3 8XQ
I was pleased with many aspects of the care that my family and I received this week when I arrived at a&e with my 20month old son. We were seen quickly, and found most of the medical staff to be friendly and compassionate. Books and toys were provided for my little boy and I was asked if there was anything else I needed. I felt comfortable, relaxed, and confident about my son's care. There were a few points which could be improved upon. I was given an inhaler by a nurse and asked to give my son six doses, but had not been given a mouth piece, so this was not possible. As soon as the doctor was aware, he was apologetic and fetched one for us immediately. I now also recall that I asked a nurse for a cup of water for my son. The water never arrived, which I consider to be poor because the room was very warm and we were there for a considerable length of time. It could also have exacerbated the pain that my son was in as he had croup, which had left him with a very sore throat. Perhaps I should have asked again, though I did have some milk with me which he was able to drink instead. Overall, a positive experience and, of course, I am grateful to the staff for making my son better.