"Appalling lack of care and organisation"

About: Diana, Princess Of Wales Hospital

the "care " was appalling from start to finish, my mother had a broken vertebrae in her back yet spent all her time in hospital in various wards which were irrelevant to her injury, the last 10 days being spent in the stroke ward and finally in the Pink Rose Cancer suite !! Then to finish it off after waiting all day to be discharged I had a phone call at 6pm asking me to collect her as there was no transport available "for hours " This just about sums the whole place up " Disorganised " I will be making an official omplaint in due course

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Responses

Response from Diana, Princess Of Wales Hospital

Hello, thanks very much for raising this. Please could you contact our patient advice and liaison service so that we can get the information we need from you in order to look into this properly? You can ring PALS on 01472 875403 or email nlg-tr.PALS@nhs.net Regards, Sarah Mainprize

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