"Haematuria One Stop Service"

About: Derriford Hospital / Urology

(as a relative),

My husband attended the above service in mid December 2013. Just to say whilst the outcome turned out to be bad news in the terms of diagnosis, I would like to complement the Urology Team and CT Diagnostics Team. They had a brilliant attitude, gave a full explanation of process and tests by giving clear explanations and checking that my husband understood. The ongoing support and care from staff has been brilliant.

Well done this is a service to be very proud of. Please let your teams know how much we appreciated their kindness and care.

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good afternoon

I was sorry to read that your husband and your family received some difficult news in December 2013. On behalf of the Urology and CT Diagnostics team, I would like to thank you for your words of praise. Please be assured that I will pass on your comments to both teams and I know they will be pleased that they have been able to support you both at such a challenging time.

Thank you for your posting and may I take this opportunity to offer you and your family our good wishes.


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