"ENT and audiology at Raigmore hospital"

About: Raigmore Hospital / Ear, Nose & Throat

(as the patient),

I have had complex hearing problems since my early childhood and, consequently, have had contact with ENT and Audiology services across Scotland for decades. I have to say that the service provided by Raigmore hospital is, in my view, outstanding. Throughout my childhood and adult life I struggled with my significant hearing loss and recurring infections that made me miserable and meant I struggled in social and work situations. Due to the tremendous surgical interventions I received in Raigmore my infections have cleared up more or less entirely. Of course I am still very deaf. However I have two fantastic Bone Anchored Hearing Aids (BAHAs) that have improved my quality of hearing, and life, tremendously.

The key I think to the success to this department is that, strange as it may seem, I do not feel like a patient. I feel like part of the team. My specialist BAHA audiologist and nurse run a clinic which helps me to manage my ears and hearing aids. I am able to speak to both of them openly about what's happening with me. Sometimes this is by attending the clinic, but I can also call them for advice if I need it. They are both supported by reception staff who are always so helpful and professional. They make a fantastic 'first impression' of the service.

I do have criticisms of many of the services run by NHSHighland. But have absolutely none of the ENT and Audiology services - especially my fellow 'BAHA Team' members.

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Responses

Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland

picture of Maimie Thompson

Dear BAHA man

Thank you very much indeed for your positive feed-back on the care you have been receiving from ENT and Audiology colleagues. I will be pleased to pass on your kind words of appreciation.

I think what is most pleasing is that you feel like a genuine partner in you care - which is how it should be. After all you are the expert.

Clearly some of your other experiences from other departments have not been so positive and I am really sorry about that. I would encourage you to tell me some more and I will be happy to look into them to see how we can improve.

Kind regards

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