"Long waiting times at Minor Injury Unit"

About: Buxton Hospital

(as the patient),

I attended Buxton Hospital following, getting something in my eye, initially triaged by someone who said I don't think there is anything in there. But we can pop drops in to see if there is any damage.

My eye was very red and sore, constantly grating when I blinked. I was told I would have to wait up to 3 1/2 hours as they were busy. This is small unit. I could not have sat there for 3 hours with my eye so sore unable to focus.

I immediately went to my GP Practice who, checked my eye immediately and placed dye in to diagnose a scratch to the cornea and removed the debris from my eye, prescribing antibiotics. This took them 20 mins and within a couple of hours I was starting to feel better.

I could have still been waiting at the hospital. Causing more damage.

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Responses

Response from Lisa Hallam, Patient Support Officer, Derbyshire Community Health Services NHS Foundation Trust

I am sorry to hear about the poor experience you had when visited the Minor Injuries Unit in Buxton. If you contact us directly we can investigate what happened and provide you with a full reply. You can do this by telephone to 01773 525119 or by sending an

e-mail to PET@dchs.org.uk.

I hope your eye problem has now improved.

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