"Nurses that don't care"

About: Darent Valley Hospital

My brother was admitted to darenth valley hospital and has been in a number of wards. When brought in by ambulance he was seen quickly, however the nurses in the A & E resus unit on Saturday night were more interested in chatting amongst themselves and discussing their break times and when changing his oxygen didn't even speak to him to say what she was doing. In fact treating him like an object and not a person.. Then when he was taken for an x ray he was left totally alone in the corridor outside the x ray dept. he was feeling sick and had I not gone to look for him and quickly give him a plastic bag would have vomited over himself. I will say the treatment by the doctors there was good. Again , in cdu, the nurses showed just how uncaring they are. Ignoring him when he was in pain and having trouble breathing, and not even assisting him to wash, he was still in the same gown on Sunday evening that he had been admitted in.. I will give credit where it is due and say that the treatment he received when he was in Rowan ward in November was very good , the nurses there were very attentive and caring. If only all nurses were like those.

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Response from Darent Valley Hospital

We are very sorry that your brother had such an unsatisfactory experience whilst in A&E, the Xray Dept and CDU. Although it was heartening to read that his experiences on Rowan Ward were very good. Unfortunately we cannot comment on your individual case without full details, however we can assure you that we have taken your comments extremely seriously. Should you wish us to investigate further please do not hesitate to contact our PALS department on 01322 428382 or email pals@dvh.nhs.uk and we will be happy to comment further. We strive to do our utmost for patients at Darent Valley Hospital and we rely on feedback such as yours to highlight any issues. Thank you for taking the time to make us aware of this situation. Kind regards The Communication Team Darent Valley Hospital

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