"In praise of Haematology"

About: St Helier Hospital

Having now moved from Morden to Bognor Regis and therefore in the process of being transferred from St Helier to St Richard’s Chichester, I would just like to express my sincere thanks to everyone in the Haematology department and especially those involved with the out-patients on Wednesdays. Since I was first seen by my consultant, her taking a bone marrow sample (a little painful!) and subsequently being diagnosed with Essential Thrombocythaemia, right up to my last appointment with you this morning, I have been treated with nothing but the highest respect and concern and have witnessed a great level of efficiency. Efficiency which has stemmed from reception staff and being weighed to giving blood – I never give blood easily and the nurses taking it have been the gentlest I have experienced anywhere, to all the consultants I have met. Your department is the only part of the NHS I have witnessed that manages not only to keep to time but ahead of it. Today, for instance: 9 o’clock appointment; weighed, blood taken, results returned, consultant seen, new prescription issued, out of Haematology Department by 9.35. I have previously had cause to be an in-patient twice at St Helier and have also seen three elderly relatives treated at the hospital and, in fact, both my parents died there. I have never had cause for any complaint but the care given to me by the Haematology department has been of an exemplary nature far exceeding anything I have witnessed elsewhere. I can only hope that my treatment in Chichester comes anywhere close to that which I have received from you.

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Response from St Helier Hospital

We are pleased you were treated so well and praise our staff and their care towards you so highly. Your feedback will be passed on to the Haematology Department and we wish you well in Bognor Regis. Dr Ruth Charlton Joint Medical Director

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