"Day surgery in Dermatology."

About: Worthing Hospital

I recently received day surgery at Southlands for four areas of skin cancer on my back [hopefully benign]. As I expected from previous treatments, the clinical team was superb in every respect - kind, professional, and expert, despite the pressure of an operation lasting over an hour. Hence the 5 stars awarded with sincere thanks. However the process required to reach the treatment stage was lengthy and problematic. My doctors have prescribed six-monthly check-ups since my first referral some five years ago because of my propensity to develop skin cancer, but from the autumn of 2012 my appointments were postponed, usually just before the appointed date. This happened three times, the last postponement pushing me back to June 2014. This would have extended the gap between check-ups to about two years. I therefore wrote to the Dermatology consultants explaining the problem and my need for treatment. I was seen almost immediately and operated on within eight weeks. It would be pointless to speculate on the reasons for the apparently systematic postponement of my appointments - "bouncing" as my consultant termed it - but I would be interested to know how the practice features in the Hospital's general policy towards its patients.

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Response from Worthing Hospital

Thank you for taking the time to leave this feedback. We are very pleased to hear of the excellent care that you received but are concerned to hear your comments regarding the appointments. Whilst it is positive that the consultant made the appropriate arrangements following your letter it is not acceptable that you were put in such a position. We have forwarded your comments to the managers who are responsible for the appointments system in dermatology so that they can investigate. We would be very pleased to talk to you about your particular situation in further detail but as NHS Choices protects your details we would be grateful if you could call our PALS team on 01903 285032 or via email at PALSWorthing@wsht.nhs.uk

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