"Out-patient planned treatment improvement"

About: Leicester Royal Infirmary

I posted a two star review on 08 January 2014. I'm posting this update because the treatment I received on 22 January 2014 was much improved. My main concern has been in the way patients who arrive at LRI for planned operations are turned away because a bed is not available for their stay. I have learnt that this is a problem in most NHS Hospitals and certainly not unique to LRI. Often, this problem becomes critical at certain times of the year! When I arrived on 22 Januar 2014, I was given the best treatment that anyone could expect from any NHS Hospital. It was clear to me that staff were aware of my previous, non-productive, admission and were determined to put matters right on this second occasion. As a result, I have received my operation (slightly changed procedure from that expected but that is a different issue) and can now move on with my life.

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Responses

Response from Leicester Royal Infirmary

Dear M.M, Thank you for writing a follow up review on NHS Choices. We have just this very moment replied to your original comment posted on the 8 January! it is clear you have now been into the department again, and had a much better experience, we would like to take this opportunity to reiterate how very sorry we are that your first experience was not as positive as the second. We passed your original comment onto the department at the time you posted and it is clear that both this, and the dedication of our staff, has led to you being treated with the highest level of care and professionalism we are proud of as a Trust. If you were to have any further questions, please do not hesitate to contact us on communications@uhl-tr.nhs.uk Wishing you all the best for the future, Communications Team Leicester's Hospitals

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