"very helpful"

About: Shotley Bridge Hospital Site

I called to collect my mother from this hospital today. The staff were pleasant, professional and friendly. They were busy but worked well together. I have not been able to walk for 2 months, so I had put off making an appointment to get an x ray. The lady in reception noticed the delay and offered an appointment straight away. The only problem is my mother never applied for a disabled badge for a car, and now at 88years old is unable to walk more than a few steps. I have suffered with sciatica for months now and at present walking is very painful, A temporary badge from reception to park in the disabled bay would have made life a lot easier as the car park is quite a distance away. Top marks for not charging a parking fee. I would recommend Shirley Bridge hospital, I was really impressed with the service.

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Responses

Response from Shotley Bridge Hospital Site

Thank you for sharing your experiences of Shotley Bridge Hospital. I will share your suggestion of temporary badges for disabled parking bays for patients and relatives who encounter the same issues. If you would like to discuss any issues further please contact us at: Patient Experience Team 0800 783 5774 patient.experience@cddft.nhs.uk

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