"dont feel right leaving my mam there"

About: Darlington Memorial Hospital

my mam s currently on ward 44 don't feel any piece of mind leaving her there its her first time in hospital so we are all very worried we found out nurses are very abrupt she is scared and confused and to be treated with no care is very worrying for us, lady in next bed to her wet herself at 3pm when we visited and when we came back at 6.30 had still not been cleaned up we found it had run half way down the room so we told nurse and we were made to feel in the wrong! my mam was asked what she wanted for dinner was given something completely different not wanting to make a fuss didn't mention it she when then offered dessert she told them what she wanted and because she had not eaten her tea they never brought her pudding! I don't want to leave her there and she is in for aleast another 5 days I feel very worried!!

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your mam's recent visit to Ward 44 at Darlington Memorial Hospital. I am very sorry to hear that you were unhappy with her experience on this occasion. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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