"Total lack of compassion, animals would be treated..."

About: Newham General Hospital

Husband, 3 year old daughter and I were at zone 12 (maternity) for my dating scan. We were extremely excited to see and meet our roughly 3 month old baby, in particular after suffering a horrific miscarriage only 6 months ago we were even more excited as this pregnancy had been going well with no signs of complications and spotting. Shortly after arrival my name was called out by a rather unenthusiastic voice followed by a matching face. Undeterred we happily assumed to follow the lady, eventhough there was no greeting or instructions or given eye contact. In the room, i was eventually told to lie down and advised that the gel might be cold. Within minutes she said in a blaze tone 'there is only a sac'. It was said so casually and in such a passing manner that i didnt register it at first. I asked for her to repeat it and subsequently asked what she meant. her simple answer (and i mean that literally) was 'there is no baby'. I broke down and cried my eyes out. the midwife called a colleague to verify and her next words were 'ok, you can clean yourself up now and i will call EPG. after her call she gave me my file back and said 'ok, bye'. I was shocked not only about the news but the absolute lack of councelling, compassion and phsycological care given my circumstances and history. Thank god my husband was present as i am not sure I would have physically made it out of there with my 3 year old in tow. I have subsequently had to 'google' everything to understand what happened and potentially why. I have gone from being under shock to grieving to being disgusted at my treatment, in particular after reading the sonographer's note of 'counselling provided and referred to epg'. From one woman to another, from one mom to another, from a human to another, please let's not forget to be human.

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Responses

Response from Newham General Hospital

Thank you for sharing your feedback and sorry to hear you have not received the high quality care we aim to deliver. We would like to investigate this matter further so would appreciate if you could get in touch with our patient experience team on 020 3594 2040 or by email pals@bartshealth.nhs.uk so that we can formally review and investigate this to ensure that it does not happen again. Barts Health NHS Trust

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