"Endoscopy appointment system and delayed diagnosis of bowel cancer"
About: Tameside General Hospital / Colorectal surgery Tameside General Hospital Colorectal surgery OL6 9RW
Posted by Julsy3 (as ),
This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…
This lady's husband was referred to Tameside Hospital. Seen in MAU, told he needed endoscopy. They were going to keep him in for it, but agreed to his going home.
No appointment received, telephone calls got vague "it's in hand" response, until on one phone query she was told she had the system all wrong. Her husband had to be seen in outpatients before endoscopy could be arranged.
She said the person she spoke to was 'offensive', apparently blaming them. After this, her husband was seen by a consultant in outpatients who arranged the endoscopy (but had already seen a consultant in MAU! ) Her husband was diagnosed with bowel cancer, treated, and is progressing well, but poor communication had caused a dangerous 6 week delay.