"Endoscopy appointment system and delayed diagnosis of bowel cancer"

About: Tameside General Hospital / Colorectal surgery

(as a staff member),

This story has been posted by Healthwatch Tameside on behalf of a member of the public who asked not to have their name published. They said…

This lady's husband was referred to Tameside Hospital. Seen in MAU, told he needed endoscopy. They were going to keep him in for it, but agreed to his going home.

No appointment received, telephone calls got vague "it's in hand" response, until on one phone query she was told she had the system all wrong. Her husband had to be seen in outpatients before endoscopy could be arranged.

She said the person she spoke to was 'offensive', apparently blaming them. After this, her husband was seen by a consultant in outpatients who arranged the endoscopy (but had already seen a consultant in MAU! ) Her husband was diagnosed with bowel cancer, treated, and is progressing well, but poor communication had caused a dangerous 6 week delay.

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Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for your comment and apologies that we have not met your expectations. We are always striving to improve our communication and we are working with staff around behaviours and values expected from staff members. We have passed your comment onto the departments to ensure they learn from this. If you would like a more personalised and detailed response please contact our PALs services on 922 4466

Kind regards,

John Goodenough

Director of Nursing

’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at


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