"Tonsillectomy - Hascombe Ward"

About: Royal Surrey County Hospital

It's not often I feel compelled to write, but we'd like to thank you for the care for a tonsillectomy 2nd January and then subsequently when my son was admitted for bleeding a few days later. From the staff at A&E, through to the surgeon, anaesthetists, ward staff and even the car parking staff there was an obvious ethos of care which went beyond fullfiling a job role. So, if a stay in hospital can be considered pleasant, this was it. A particular thanks to a member of staff in Hascombe who always had a cheerful word while passing the bed, even if she didn't have anything particular to administer. She understood that it was a bit strange for a 15 year old to be in a children's ward and really looked after him in the right way. And it was the right place for him to be; even a 15 year old boy appreciates magic cream!

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Responses

Response from Royal Surrey County Hospital

Many thanks for taking the time to share your recent experience with us. It is great to hear that all members of staff you encountered made your experience as good as it could be. I have passed your kind words on to the matron of our A&E department, our matron for Hascombe ward and also our manager for car parking. Your comments are really appreciated and it is great to hear that you had a pleasant experience. Best wishes, Royal Surrey County Hospital

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