"Hospital Feedback."

About: Heartlands Hospital

recently told a family member has cancer, and the reason he could not be treated was thst the operating theatre was being refurbished, this was not clearly explsined to us our GP had to find out this for us! he was appalled that if it was something serious as this they should have made other arrangements, the ent clinic withheld that information from us! i enquired at the ENT clinic why he was not referred they explained that usually when a theatre is being refurbished they are assigned a theatre in another specilist unit, this time the management decided not to do this! so nothing was done to accomodate the ENT pateints!

Story from NHS Choices

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Anonymous

Thank you for taking the time and trouble to write on the Patient Opinion website regarding your concerns for your relative. I have forward your feedback to the Operations Manager and Clinical Director for Ear,Nose and Throat. Could I please ask if your relative or yourself can contact our Patient Services department on 0121 424 0808 as we need to look into the case urgently.

Kind regards

Iona

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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