"Really helpful and a credit to the NHS"

About: Good Hope Hospital / Accident & emergency

(as the patient),

I attended Good Hope A&E for the first time in many years this morning and I just wanted to write and say how impressed I was with the service that was provided by the Hospital.

The reception area was clean and tidy, the receptionists pleasant and helpful. The care was also excellent and very efficient. The Doctor that treated me was extremely friendly and really put my mind at rest.

I was then referred to x-ray and again the service was prompt, polite and friendly. I was lucky because I was able to see the Doctor who initially treated me for my results and she was really helpful and a credit to the NHS.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Birmingham Guy

Thank you for taking the time and trouble to post your positive feedback on Patient Opinion website.

I have forward your email to Dr Newbold, CEO who I know will be pleased to read your feedback as we have been working hard to improve patient's experience when attend the Emergency Department (ED)

I wish you a speedy recovery

kind regards

Iona

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