"Cancelled Surgery"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / General surgery

(as the patient),

I presented at A&E and was very happy with my care. I required non emergency surgery and was booked in for the procedure in 12 days time.

The night before I was due to go for surgery I was phoned and told it had been cancelled. No one called me back to rearrange.

I had to call and chase a new date.

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Responses

Response from Bethan Borrett, Digital Communications Manager, Communications, Surrey and Sussex Healthcare NHS Trust

Dear Scarlett,

Thank you for taking your time to comment on the care you received at ESH. I am pleased to hear that you were happy with the care given to you by our staff in ED.

I am sorry to hear that your operation had to be cancelled and that no-one contacted you with a new date.

If you would like me to look into this for you please email me on Bethan.Borrett@sash.nhs.uk

Kind Regards,

Bethan

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