"Kidney Unit"

About: Royal Hampshire County Hospital

Referred from York after emergency admission for a septic kidney whilst on a break . York Hospital were outstanding and I would highly recommend The Head of the Kidney unit in Winchester was appalling. Dont visit unless you have to. I was an emergency referrakl to my hometown in Winchester and had to continually chase an appt even after my details and treatment were sent across to Winchester after 9 days in York as an emergency They had no interest in my referral and I spent over 2 months with a tube sewn in me, on over 15 pills a day and his view was I was strong enough to cope! My GP spent months chasing appointments, writing and phoning on my behalf York even wrote to me and offered me treatment there. York recommended a treatment plan that Winchester disagreed with. I feel for the nurses who clearly have no support. The Head of the unit only attends a couple of mornings a week and dont even try to get past his secreatry. She clearly needs some Customer Service skills. I wouldnt go there ever again unless it was an emergency.

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Responses

Response from Royal Hampshire County Hospital

Thank you for taking the time to leave your comments. I am sorry your experience did not meet the high standards of care we aim to provide. We would welcome the opportunity to discuss this with you. Please contact our Customer Care team on 01256 486766, or email customercare@hhft.nhs.uk Mary Edwards Chief Executive, Hampshire Hospitals NHS Foundation Trust

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