"Tired, hurt, frail, Mother-in-Law. Excharged but..."
About: William Harvey Hospital William Harvey Hospital Ashford TN24 0LZ
Hilda 87. Arrived at 6.47pm on the 15/1/2014. Fast immediate review. Fast ex-ray. Then waiting. She was fragile/tired/hurting. Nothing! Waited and waited. Eventually she was put in an assessment cubicle. Waiting. Waiting. The staff/doctor were Outstanding. The system? Totally incompetent! She needed to be put on a ward by 10.00 pm to rest and be further assessed. No ward would take her. Little kingdoms?? She was eventually put in the assessment Ward - section 5 - AT 2 o'clock in the morning!! Tired. Confused! Hurting! She is not able to use the right words to express how she feels. The next morning my wife and I returned to be told that she had been assessed and she could manage. She has 16 stairs up to her flat in Canterbury. We practically lifted her (I have a weak leg due to Polio). That night she slept on the floor. She was confused as to whether she had taken her medication. She needed to be kept in your hospital for a few days. In the Assessment ward there were 4 beds free. Why, oh why was she not cared for by keeping her in for 2 or three days?? My father suffered the same experience a few years ago. My best friend's mother experienced the same! Is it money? Is it politics Is it targets? - Were has the love and care and healing gone?? I repeat ... The staff were outstanding. The system is rubbish. Would you like me to come in and sort it? Better than a negative Press item. I have good contacts but would rather see you SORT IT. Best wishes for for all the good work that you do do. Nicholas. Sandwich. (The Wounded Healer ... re Polio)