"Reception staff acknowledged us ..."
About: Lister Hospital Lister Hospital Stevenage SG1 4AB
What I liked
Reception staff acknowledged us as soon as we arrived, were sympathetic and dealt with us quickly.
My son was patient. The Children's dept were absolutely fantastic, They dealt with us as soon as we walked in. Explained situation to us clearly and kindly. Gave treatment swiftly and carefully. Thank you so much to the staff there.
What could be improved
We were told our son needed to have an X ray but not informed where to go etc. Our common sense told us to make our way to the X ray dept which was correct but we weren't sure if children went to same location etc.
Not much seating outside the gated area (for children to play) and it got a bit crowded near door with child patients in wheelchairs with leg injuries.