About: Royal Surrey County Hospital

I went to the A & E departed as I was having chest pains and dizziness. When arriving at the front desk the 2 staff completely ignored me for a good 5-10 minutes and carried on talking about their personal lives. Feeling already anxious and near to passing out. The staff member was rude and uncaring it seemed. When waiting for test results all I heard was a woman screaming in the background. Never again will I go back there. Extremely fearful of hospitals now.

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Response from Royal Surrey County Hospital

Many thanks for sharing your recent experience with us. We are really keen to look into this further and would really appreciate it if you could email rsc-tr.communications@nhs.net with your contact details and the date and time you visited A&E so that we can investigate. Best wishes, Royal Surrey County Hospital

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