"A and E admission for 86 year old with chest pain"

About: The James Cook University Hospital

My 86 year old father was admitted to A and E on January 14th at 8am. He was initialy attended at home by 2 very pleasant and efficient Paramedics who made sure that my mother (84) understood the situation, was reassured as to my fathers condition and had someone on hand to look after her. Their decision was to admit my father to A and E for further investigation into his chest pain. The Doctors and nurses in A and E treated my father with dignity and respect through out his short stay. Thorough investigation demonstrated that my fathers chest pain was probably muscular in origin and thankfully not serious. He visited radiology for a chest x-ray. The radiographers were kind and respectful and sensitive to my fathers condition, offering extra blankets when they realized he was feeling quite cold. My mother was kept informed as to what was happening and what we were waiting for. When all the test results were reviewed it was decided my father could go home with reassurances that they has done the right thing in going to hospital and that they must return if the symptoms returned or became worse. My father met lots of different people who all introduced themselves with a smile even though the department was obviously busy.

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Responses

Response from The James Cook University Hospital

Good afternoon Thank you for your comments regarding the care and treatment afforded to your father, during his admission to The James Cook University Hospital on January 14 2014. I am pleased to learn that your father was treated with dignity and respect and that your family were kept informed and up to date with regards to his condition. I shall certainly forward your kind words to the relevant staff, who I am sure will be very pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk. With best wishes to your father Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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