"Crisis Team West Park Darlington"

About: Tees, Esk And Wear Valleys NHS Foundation Trust / Adult mental health

(as the patient),

After my partner made a doctor's appointment, as I was feeling really low in mood and felt really numb inside. Waited at my home for the crisis team to contact me, arranged for a taxi, to pick me up from my home to take me to the hospital.

After waiting half hour to an hour I was seen. I was on my own, as couldn't find a baby sitter for our daughter. The two members of that team did not listen to me properly, made me out to be an attention seeker.

I became very upset and angry at them, that I ran out of the room, out of the hospital and just ran. Eventually, collapsed on the pavement in tears. After my partner phoned and put in a complaint, I was seen again by other team members.

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Response from Pauline King, PALS Manager, Tees, Esk and Wear Valleys NHS Foundation Trust

The Trust is very sorry to read about your experience in relation to your contact with the crisis service, we appreciate this must have been a very distressing time for yourself and your family. It is important that when we hear from people that they are not happy with the service they receive, staff respond appropriately trying to resolve complaints and it’s good to know that on this occasion they were able to do this.

Thank you for posting your comments, if you have concerns about any of our services in the future, please do not hesitate to contact PALS on the freephone 0800 052 0219 to discuss and they will try to resolve any concerns with you.

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