"disorganisation at its best"

About: John Radcliffe Hospital

I had a referral to maxillofacial, this was ignored, I then had the unenviable experience of trying to contact them by way of numerous phone calls which were all voice mail, my messages were again ignored, eventually after a few days i did manage to make the appointment, this was then cancelled as were the next 2 i made, about 1 month ago i spoke to someone to arrange a 4th appointment, i was promised someone would call back but they never bothered. I have no confidence in this hospital, if they are not competant enough to arrange an appointment, how on earth can they perform a delicate operation. I have no alternative than to get a new referral to a different hospital, this hospital left me in pain needlessly for six months, im now at the back of a waiting list! disgusting!

Story from NHS Choices

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Response from John Radcliffe Hospital

'Thank you for your comments regarding the difficulty you have experienced booking a maxillofacial appointment and contacting the department. I am very sorry that your experience fell short of the standard we would expect to provide. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact Miss Chloe Saunders, Complaint Co-ordinator, on 01865 221473 or email, chloe.saunders@ouh.nhs.uk, who will be happy to discuss the complaint process with you.'

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