"Overwhelmed by the excellent support and care I..."

About: The Royal Victoria Infirmary

Sadly, I miscarried over Christmas and attended Ward 40/EPU on several ocassions over a ten day period for two scans and a pelvic examination before the miscarriage was confirmed. I later opted for the surgical evacuation in order to terminate the pregnancy. I was very distressed during the whole ordeal but the wonderful care and support I recieved from every single member of staff at the EPU/Ward 40 made a huge difference and I will never forget the kind words and time that everyone gave me. The porter who took me to theatre made such a difference with his kind words at a time when I was really frightened and I will never forget his comforting words, the ladies who brought me my lunch, the lady at the EPU who gave me the news so tactfully and later ensured I was moved away from the unit and into ward 40 (and away from pregnant patients). The anethetist was a lovely chap, very chatty and explained everything he would be doing. My aftercare was great, the lovely lady in recovery and I was given a private cubicle to recover back on the ward. Lunch was also very nice. I cannot be sure, but I think one or two members of the staff may be pregnant themselves but their hospital uniforms mask it, not sure if this is a conscious decision by the hospital but it made all the difference to me if they are - the last thing I'd want to see in the ward itself is an obviously pregnant woman. I cannot thank the staff at Ward 40 enough for helping me get through this awful experience. I truly believe that their care, tact, professionalism and concern have definately helped me and my partner come to terms with what has happened. I wish you all good fortune and happiness for 2014.

Story from NHS Choices

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Response from The Royal Victoria Infirmary

Thank you for taking the time to post your feedback on NHS Choices at this very difficult time. It is very good to hear that our staff were able to support you with the care and compassion you needed during your recent admission to the Gynaecology ward. The Matron has passed on your kind words to the staff in the area who will be greatly encouraged by your feedback. Please accept our best wishes and thank you again for your comments.

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