"Excellent hospital!"

About: Wansbeck Hospital

My mother was a patient at Wansbeck Hospital and she received an excellent standard of care throughout her stay. She is 85 years old and was suffering from cancer of the colon. The attention, support and care she received in this hospital was second to none. Her consultants explained in great detail her options and subsequent operation. Being an elderly patient she had been worried that she might have been patronised or even ignored as she was too 'old' to undergo an operation. This could not have been further from the truth! At every stage of her care before and after the operation she was given so much time and consideration, The anaesthetist spent hours with her pre-op and her skill and dedication allowed the operation to go ahead. Her specialist nurse re-assured her time and time again and her jovial personality made the operation less frightening. I cannot thank the staff enough, from the cleaning staff, the porters and the nursing staff. You are all so professional and I am so grateful to you all!

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Responses

Response from Wansbeck Hospital

Dear Sir / Madam, I do hope your Mother is recovering well following her recent surgery. A worrying time for you both I'm sure. Thanks so much for this lovely feedback. I am so pleased that your Mother received all the care that she needed from us and that this care was delivered by our staff in a way that made her feel confident and safe. As an organisation we know how important this is and we do strive every day to ensure that respectful care of older people is a main priority for us - your Mum deserves all the special attention she got. You kindly note the contribution of all members of the team - thank you. I will make sure they get to read your story and understand the difference they made. With all best wishes, Annie

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