"A / E very rude especially and taking the mickey"

About: Colchester General Hospital

I have already made a complaint to the Matron Helen, disgusted how we were treated. my family and I will be taking this further, and will be contacting the newspapers.

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Response from Colchester General Hospital

I apologise you’ve not had a good patient experience. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. We would like the opportunity to discuss your experiences more fully and to apologise in person. Could you email me, using the reference “Accident and emergency services at RDEE4-Colchester General Hospital at 29/12/2013 08:28:51 ”, please? Many thanks Paul Searle, Head of Communications Colchester Hospital University NHS Foundation Trust info@colchesterhospital.nhs.uk

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