"Lack of information"

About: Leicester General Hospital

Appointment letter contained no site map. went on this web site - again no site map. Have back and leg problem so can't walk far on this review you are asking when I visited - as it will be in december, it is not listed. you also ask for the department - but radiology is not listed It could not be submitted without these 2 fields so have had to put garbage in Not helpful

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Response from Leicester General Hospital

Dear reviewer, We are very sorry that your appointment letter does not provide you with all of the information you require to get to your appointment easily. The Radiology Department is based within Outpatients Clinic 3, on the left hand side of the main corridor. The main reception team at Leicester General Hospital are fantastic at pointing patients in the right direction upon arrival. There are site maps available on our website for each of our hospitals, listed under the Getting to hospital tab http://www.leicestershospitals.nhs.uk/patients/getting-to-hospital/leicester-general-hospital/, as well as on the Travelling to the Hospital page. These maps are an overview of the hospital site (spilt by zone or building), rather than a detailed map of how to get to each department. With reference to this map however, the Radiology department is in (orange) Zone 2, most easily accessed via the main reception in (blue) Zone 1. We hope this helps, but if you have any further concerns, please contact the number provided on the appointment letter to speak directly to the radiology service about making this information readily available. With regards to your comments about leaving a review on NHS Choices, Leicester's Hospitals does not manage the content for this site as it is external to the Trust. We have shared this feedback with the customer service and web team for NHS Choices and will look to get the options updated as soon as possible. Kind regards Communications Team Leicester's Hospitals

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