"Day Case Patient for Colonoscopy"

Having had the procedure carried out by the consultant and his team three years ago I found the whole set-up this time around to be much slicker with the whole process carried out by helpful, friendly and courteous staff which as far as I was concerned put me very much at ease. There wasn't any aspect of my short stay that I could find fault with.

Story from NHS Choices

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Response from North Downs Hospital

Thank you for your feedback. It is pleasing to hear that your experience on this occasion was improved on your previous experience and that our staff were helpful, firendly and courteous. This is one of the things we ask our staff to work towards for every interaction.

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