"I just had a endoscopy in this hospital"

About: Bmi - The London Independent Hospital

The endoscopy unit in this hospital is lacking staff that know any compassion my daughter had a endoscopy done recently and was in a lot of pain and being sick she was told to get dressed and go home later that night she was admitted to queens hospital for two days for recovery from this experience where she had very caring staff and doctors

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Bmi - The London Independent Hospital

Thank you for your feedback. We are sincerely sorry to hear of your dissatisfaction with the service you received during your time at The London Independent Hospital. Please be assured that the hospital has a robust complaints process and we would be grateful if you could contact the hospital's Executive Director directly in relation to your issues to enable a thorough and open investigation to take place.

Updates, changes and questions related to this story