"Many thanks for looking after my father so well"

About: The James Cook University Hospital

This is the second time my father has been on ward 14, during his treatment for cancer. Everyone there, every member of the team, is so very helpful, cheerful and reassuringly upbeat and supportive. You've all welcomed father and helped him to feel so much more comfortable and, even when you're rushed off your feet and hardly have time to breathe, still you do all you can for him and nothing seems to be too much trouble. It's so good to see father being so well looked after and your kindness, that genuine love and caring support, is making such a marvellous difference and that in itself will help him to bounce back and regain his health, strength and independence. Thank you, every one of you, for being such a wonderful help, for being so kind and supportive of father. It's very, very much appreciated. I'll be visiting again throughout this afternoon and evening and I know the welcome will be bright and warm as ever. You're an excellent team, a bunch of angels. Thank you, all of you, for being there when father needs help and support. Thanks for everything you're doing and, especially, for caring. You're really appreciated, all of you and I know that father really appreciates all your help, kindness and cheerfulness too. All the very best, Ian.

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Response from The James Cook University Hospital

Good afternoon Ian Thank you for your feedback, regarding your father and the care and treatment he is receiving from The James Cook University Hospital. I very much appreciate you taking the time to contact us and I shall ensure your kind comments are fowarded to the staff involved in your father's care. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk Alternatively, you may wish to nominate online at www.southtees.nhs.uk/about/awards/ Please pass on my regards to your father. With best wishes Mrs Linda Oliver Patient Experience Co-ordinator

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