"MIstreated. Complained. Hospital lied in response...."
About: Frenchay Hospital Frenchay Hospital Bristol BS16 1JE
My girlfriend was denied cold water to treat her burnt hand on the basis of cost (a month later they said hygiene.) The triage nurse in charge made power plays for no apparent reason. (Ultimatums to give up some quite cold water in return for a 2 minute wait to have slightly colder water etc.) All this was completely unneccessary as I had her care in terms of cold water under control in the waiting room until they stopped letting me provide said care. Making your patients scream in pain unnecessarily is not part of the job description. The only question is whether they take down this review because they don't like complaints? We complained to the doctor on the day. She said something along the lines of ' I think that's very unlikely' or something. Well it should be. But it wasn't. Later after a long letter explaining the extended terribly poor service proceedings, we eventually got a letter that systematically went through and lied about what had happened to absolve the trust of any wrongdoing. We only went to frenchay as 111 said they'd be ready for us - they weren't. I wouldn't use this a and e again if I had any choice whatsoever. Capable, but unkind and lie. Not good enough. You have to care about the patient more than you do about your own pride. Understandable to make mistakes, though not ideal. Inexcusable to lie.