"Utter rubbish"

I am currently filling this out on behalf of my mother. She is still in hospital in the assessment ward, after being assessed. She has been there since Thursday night and is now board to tears! Hospitals are bad enough being away from family etc for an unfamiliar amount of time, but she has not got anything to occupy her mind as there are no tv's in her ward or anything. The staff do not know when she can be moved into a suitable ward, whilst they also lose things like her medication or tell my mum that she is going for a scan today and they do not come to take her and do not come to even let her know that the scan would not be happening. She is not getting treated with respect which every patient deserves. I think half the battle if being in hospital is the fact of being kept in the loop and being kept occupied and that is not happening in this case and in all the cars on ward 2 of the hospital. When you ask a staff member a question they have no clue what is going unless it is the doctor. I think this ward needs to look at how it helps its patients and what they can do to make their time in hospital a little easier.