"Waiting times"

About: Gravesham Community Hospital

Takes forever to be seen by a nurse. The management don't care about patients here whatsoever. They don't employ enough staff on the ground floor, and don't invest in training them properly. The term "the customer is always right" does not apply in the NHS. I felt like a mere statistic. 'Seen within 4 hours and treated with dignity by the staff'. The management have not got any idea about what is important to patients. They only focus on budgets and local targets. When I go to my hospital I expect to be treated in a timely fashion and given a quality service. Today I waited for hours, had a nurse tell me my problem was cured even though I disagreed, had to pay for my own medical supplies from Asdas because they had run out, and then go back later on during the day for further treatment, and wait again. But I'm sure there are managers being promoted and awarded bonuses for this service they are providing.

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Responses

Response from Gravesham Community Hospital

Hello, We are very sorry that your recent visit to Gravesham Minot Injury Unit was not a positive one. We'd like to provide you with a personal response to your comments, and to help us do that we need a little bit more information about what happened. If you could contact us we can investigate the issues you have raised in more detail. We take all comments, both positive and negative, very seriously and if there are things we need to improve we want to try to do that. Please use the contact details below. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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