"why do receptionists spoil everything!"

About: Ipswich Hospital

On holiday in Westleton hubby got plywood stuck in his arm ...visit to A And E with 3 children one of whom was disabled... all staff were amazing except a very very rude receptionist, who of course had a good complex. They were rude to my husband and me on several occasions in front of a department of patients. At one stage during from the front desk to the play area where we were in kids bit! A small amount of understanding would have been nice...we waited from 9am until 2:30pm and left without treatment having to go back the next day ...thankfully not to a&e. I am so glad this is not my local hospital as having a disabled child who has seizures we spend lots of time in hospitals. Today I am very grateful we have west Suffolk hospital on our doorstep ... it maybe shabby but looks are deceiving... Ps medical staff were amazing x x

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Response from Ipswich Hospital

So sorry to learn of this very poor experience of our treatment and care. Would you be able to get in touch with us directly so we can talk through and address these concerns? The number to call is 01473 702064 or you can email on press.office@ipswichhospital.nhs.uk

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