"Admittance to A&E on Saturday 27th July 2013"

About: Darent Valley Hospital

I was taken, by ambulance, to the A&E department, where all the medical staff, I came in contact with, treated me with the greatest care, respect and professionalism. I was in great pain ( the ambulance crew had given me gas and air to ease it), and the nurses who conducted the handover, with the crew, were most kind, thoughtful and understood my distress. I did not feel I was a bother to anyone, and truly felt all had my comfort, as well as my diagnosis and treatment, at the forefront of their minds. Several members of staff treated me with the greatest care and consideration, and the Dr (I'm afraid I do not remember his name) told me, as soon as he saw me, what would be happening regarding scans and x-rays, and then returned with the results which he explained clearly. Going to hospital can be terribly stressful, added to the pain and discomfort I was suffering, and it could have been an awful experience. However, thanks to the tremendous staff it was made as pleasant as it possibly could be.

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Responses

Response from Darent Valley Hospital

Thank you for writing such a wonderful review regarding your recent visit to our A&E Department, those involved in your care have been informed. It is always comforting to read that the care you received was professional, respectful and caring. This encompasses many of the standards we seek to offer to all of our patients and their families. We wish you a speedy recovery. Best wishes The Communication Team Darent Valley Hospital

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