"very helpful"

About: The Bradgate Mental Health Unit

i have seen the other reviews and can understand how these people feel. the wards are all completely different. its all pot luck really. which isn't right. as for me the ward i was on was lovely, the staff were so helpful and friendly, having the time to sit down and even play pool with us. the treatment and help i had while there was more then i could ask for, sure there is always some one who you don't get on with. mental health is always a tricky subject and so hard for any one to deal with but i am so glad i got the help i did. after care will always feel not enough, after being with doctors and nurses 24/7 there is always a risk when leaving and the lack of beds is always some thing that's on your mind while your there. but we cant blame staff for the government closing down all the other hospitals.

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Response from The Bradgate Mental Health Unit

Thank you for taking the time to share your very positive experience receiving care on one of our inpatient wards and we’ll share your feedback with staff at the Bradgate Unit. If you would like to let us know which ward you were on (in confidence) we will be able to ensure they reach the specific members of staff who cared for you. The simplest way to do this is by contacting a member of our customer service team, either by phone Monday to Friday 9am - 5pm on 0116 295 0830 or 0831; via email to customerservices@leicspart.nhs.uk or if you prefer you can use the online form on our website http://www.leicspart.nhs.uk/_Contact-Customerservices.aspx Our staff always strive to provide consistently high quality care and we appreciate that every patient experience – like every patient - is unique. For this reason we would always encourage anyone with any concerns to contact our customer service team with details so that we can address these directly.

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