"Follow up of non apology"
About: Bedford Hospital South Wing Bedford Hospital South Wing Bedford MK42 9DJ
Posted by luckymusher
After bringing to the attention of the Hospital management serious shortcomings of the lack of proper care, through the PALS system. I have concluded that it is a waste of time complaining using this method as it is there to contain the complaint and give the hospital an opportunity to pretend to take you seriously. I was not given the opportunity to attend the hearing of my complaint, if there was one. The word of the A&E staff was taken as gospel that was in complete contradiction to my account. The hospital that treated my injuries to a professional standard also complained to Bedford A&E about the lack of care afforded to me. The non apology I received on ref: SC/AV/13037 - began with "I am sorry that you felt the need to make a complaint"; went on to say that the medical decisions that were made were correct and I had nothing to complain about. Don't waste your time complaing through PALS as it is just a paper exercise.