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Worse than useless

Story from nhs.uk

"Worse than useless"

Difficulty getting appointment, locum who didn't read referral letter, inappropriate medication on the basis of having not read referral letter or bothered to ask about medication history, I could go on

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Responses

Response from Caroline Hainsworth, Service Liaison Manager, Lincolnshire Partnership NHS Foundation Trust 10 years ago
Caroline Hainsworth
Service Liaison Manager,
Lincolnshire Partnership NHS Foundation Trust

Submitted on 25/02/2014 at 14:44
Published on Care Opinion at 15:59

We are so sorry that your experience of the outpatinet appointment was so poor. This is not the standard we would expect. We know that some time has passed now as we have only received this posting in the last week but it is important that we receive specific feedback about individual practitioners so that we can investigate this further. If you want to provide us with specific details please contact our PALS Dept on PALS@lpft.nhs.uk or 01529-222265

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Response from Peter Hodgkinson Centre 8 years ago
Peter Hodgkinson Centre

Submitted on 22/05/2015 at 13:03
Published on nhs.uk on 23/05/2015 at 01:00

I am sorry that we are only just responding to your feedback at this time, this is due to some technical issues. I am sorry that you have had a negative experience at the Peter Hodgkinson Centre in 2013. If you have any current issues that we can help you with, please do not hesitate to contact us. tel: 01529 222265 or email PALS@lpft.nhs.uk

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