"Delay between referral and appointment"

About: Telford referral and quality service (TRAQS)

(as a service user),

I saw my GP in November and I know my referral was sent within 48 hours of seeing him (I work for him) so I was a little surprised not to hear anything until late November. I did ring during this time to find out if my referral had been received. I know only too well how often we have to ring for patients if they have not heard anything.

Is the delay with the letter arriving at the hospital, and then being noted? Please don't think that this is a complaint, but more of an observation. I have to commend the staff at TRAQS. She was most friendly and very helpful.

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Responses

Response from Chloe Jones, TRAQS Patient Advisor, Telford and Wrekin CCG

Dear 'Ozone892 '

Thank you for taking the time to share your feedback. We are sorry to hear that there was a delay in your referral. Due to the anonymous nature of 'Patient Opinion', I am unable to comment on your referral any further at present. If you would like TRAQS to have a look into this for you then please do not hesitate to contact us on 01952 580 441.

Nevertheless, we are pleased to hear that TRAQS dealt with your referral in a friendly and helpful manner. We wish you all the best with your treatment.

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