"A whole wasted Saturday"

About: Arrowe Park Hospital

I woke up this morning unable to open my left eye, it was covered in crusty, yellow puss, was very red and swollen and very sore. I went to the walk in centre at arrowe park at 9am. I had to wait 2 hours until I saw a triage nurse, she said she would refer me straight to the doctor, nearly an hour later I saw another nurse as there were no doctors available. At first she was going to get antibiotic eye drops prescribed to me but after talking to a doctor they said it looked that bad I would need intravenous antibiotics and got me admitted to the acute assessment unit, I arrived at this unit at 1pm. I was put in chairs as there weren't any available beds. I left this unit at 7pm, 6 hours after being admitted and 9 hours after arriving at the hospital. In this 9 hours I was offered no treatment, not even an eye wash, I was sat in a room with a sore, swollen eye that was constantly dripping yellow puss that I had to try and wipe away with a tissue I had. I only saw the senior doctor after 5.30pm. My treatment went from having intravenous antibiotics to having oral antibiotics to being sent home with a tiny tube of ointment that I have found out you can buy over the counter!! I don't understand why they let me sit in pain and discomfort for so long, it took over an hour for this ointment to arrive at the ward. I was then told to call an eye clinic on Monday but if I start to loose my vision to go to a&e. Moral of the story don't get sick on a weekend as hospitals obviously don't work properly on a Saturday or Sunday!!!

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We note your comments about Arrowe Park Hospital. If you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns. It may be helpful if we explain that the Walk In Centre located at Arrowe Park Hospital is operated by Wirral Community NHS Trust. We can liaise with Wirral Community NHS Trust if you would like for us to look into concerns about both the Acute Assessment Unit and the Walk In Centre.

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