"Very Poor Service"

About: North Manchester General Hospital

Anything else?

I was taken, by ambulance, following a 999 call to A&E. The department was quite busy. The staff coped very well and kept me reasonably well informed about the various tests they were carrying out. I was then transferred to the emergency assessment unit, put into a bed and left there until the following morning. Having been awakened at 02:00 to answer the same questions I had been asked on two prior occasions put me into a less than happy frame of mind. The more so because I had already been advised on A&E that I would be awakened at approximately 06:30 for a repeat of a blood test. Happily, the results of that test were available by approximately 08:30 and I was advised that I would be going home. I was so relieved. The place was dirty. Dust particles were falling out of the light fitting onto the bed and the floor. Although I had been on the department from 22:30 approximately, I was not offered a drink or any food whatsoever. Even the water jug and plastic cup were dirty when I arrived and was only changed at 08:00.

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Responses

Response from North Manchester General Hospital

We are sorry to read your comments regarding your visit to the Accident and Emergency department at North Manchester General Hospital. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897 We will also forward your comment to the department manager.

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