"My Recent Hospital Experience"

About: Southend Hospital

Anything else?

The Emergency services were excellent but I was surprised that the attending paramedics (who I do not criticise and who were otherwise excellent) were unaware that Appendicitis is possible at the age of 68! My husband's condition turned out to be a classic Appendicitis which was subsequently dealt with. I was less impressed with the A+E Doctor on duty. His appearance was rather casual and grubby for a Doctor and the intravenous needle he inserted came out spraying blood all over the bed. The record of an Ultrasound Scan having been performed in A+E did not reach the Ward and the staff were unaware that a scan had been done. As this scan showed a gallstone this is likely to result in a duplication of effort and cost. The hospital generally appeared clean, certainly an improvement on visits in previous years, but the toilets near the hospital entrance were not so good.

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Responses

Response from Southend Hospital

Many thanks for your feedback. As a trust we use the observations provided by our patients and their families to help us improve the services that we provide. Your comments will be fedback to the teams involved and discussed with all staff so that they may reflect upon these for the future. If you would like us to take forward any individual concerns, we would be happy to do so and I ask that you contact our complaints team with the details of any specific concerns you would like looked into. They can be contacted at complaints@southend.nhs.uk Kind regards Steve McEwen Patient Experience Lead

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Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Many thanks for your feedback. As a trust we use the observations provided by our patients and their families to help us improve the services that we provide. Your comments will be fedback to the teams involved and discussed with all staff so that they may reflect upon these for the future.

If you would like us to take forward any individual concerns, we would be happy to do so and I ask that you contact our complaints team with the details of any specific concerns you would like looked into. They can be contacted at complaints@southend.nhs.uk

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