"traumatic angiogram but good aftercare."

About: Castle Hill Hospital

Anything else?

Brought by ambulance (paramedics brilliant) as having a heart attack. I had prompt angiogram, but via wrist. This was extremely painful as went into spasm and the cardiologist had to withdraw and enter via the groin, which was fine. My concern is that I didnt have a nurse stay with me during the procedure and I was very frightened. I felt I could have been better informed as to what was going on, especially when I was in a lot of pain during the spasm. I also had to keep asking for water to moisten my lips, as they were unbearably dry, and I felt I was being a nuisance for asking. I know that staff are busy doing their job to keep patients alive, but its equally important to ensure patients are calm & re-assured. I had an angiogram in St Thomas's hospital, Westminster in October 2012, and it was a much calmer experience, with a nurse reassuring me constantly, and the cardiologist explaining everything from start to finish. I couldnt fault the aftercare at Castle Hill, and as I was on Ward 28 on Christmas Day, I would like to thank them for making the day as pleasant as possible for me and my family.

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Response from Castle Hill Hospital

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. Keeping patients calm and informed is very important and we are sorry that you did not have the support on this occasion. It is good to know that the care on Ward 28 was of the standard we aim to achieve and that the staff did all that they were able to make you and your family welcome during the Christmas period. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Advice and Liaison Service (PALS) Hull and East Yorkshire Hospitals NHS Trust.

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