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poor service all round

Story from nhs.uk

"poor service all round"

About: Lister Hospital

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You wait too long to be seen, the staff attitude is poor putting their social lives infront of the needs of patients. The consultants change their diaries (mine seemingly to suit their skiing holiday) and delay my check ups for 4 months. Unacceptable.

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Responses

Response from Lister Hospital 10 years ago
Lister Hospital

Submitted on 30/12/2013 at 14:39
Published on nhs.uk on 31/12/2013 at 03:00

We're very sorry that your experience of the Lister's cardiology service was not as we would have wanted. If what you say is the case, then we agree that it is not acceptable. But to help us understand what happened so that we can put things right, we would really like to speak with you in more detail - if you are happy to share your experiences with us so that they can be investigated, all you need do is email us at generalenquiries.enh-tr@nhs.net and we'll take it from there. At the very least you deserve a formal apology - we do hope that you give us that chance, as well as the opportunity to use your experience to improve the service for the benefit of others.

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