"Out of hours appointment doctor didn't turn up"

About: Tewkesbury Hospital

Anything else?

I have been in bed sick for a week, I made an appointment to see my GP but couldn't get an appmt until 3rd Jan. After 1 week I was feeling even worse and phoned 111. A Doctor called me back within an hour and made an appmt for me at Tewkesbury Hospital for a few hours later. I got out of bed, got dressed and drove to the hospital (I felt dreadful), only to find that there was not going to be a Doctor there that evening, so I drove all the way back home again. I was offered an appointment later in the evening at different hospitals but I was too sick to be driving around all over the place. So I might as well have stayed in bed rather than go out in the cold. To be clear, it wasn't Tewks Hosp's fault but to see a brand spanking new hospital with absolutely no one in there (pateints or Doctors) to help me is a complete joke! Remind me, why do I pay my taxes...

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Responses

Response from Tewkesbury Hospital

Many thanks for taking the time to share this feedback. First of all I apologise for the delay in replying to you: NHS Choices has only recently resolved technical issues so that we can receive comments and respond directly. We are sorry to hear that you have had a less than satisfactory experience of our Out of Hours service, and would like to find out more if we may. Would you be happy to get in touch with our Patient Advice & Liaison (PALs) team so we can investigate this further? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk. Thank you again for sharing your feedback. Best wishes The team at Gloucestershire Care Services NHS Trust

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